RETURN POLICY

Due to limited, one of a kind inventory all sales are final. Please email shop@elshoppo.com with questions.

Kindly note that the El Shoppo collection features one-of-a-kind products that are completely made by hand. Each piece is unique. Minor differences in size, shape, color, and finishing are to be expected and highlight the inherent natural beauty of our products. Due to our small size and limited inventory, we do not accept returns at this time. If you have questions about a particular item, we are here to help! Email us at shop@elshoppo.com

SHIPPING POLICIES

For tote bag and huipil orders within the continental US, we ship via UPS. Orders are shipped 3 to 5 days after the order is received with typical delivery time between 5 to 10 days.  Please note that, orders received after 5pm EST on Friday through Sunday evening will ship out the following Monday. Packages may incur delays outside our control like courier or postal backups. For orders to ship outside the continental US, please email us at shop@elshoppo.com to work with us on shipping. Once an order ships, you will receive a tracking number so you can follow along on your package’s journey! 

Flower candle orders are shipped 3 to 5 days after the order is received. Due to the delicate nature of the candles, they must ship overnight air with a signature for delivery required. Extreme heat may prohibit candle shipping. Please note that orders received after 5pm EST on Friday through Sunday evening will ship out the following Monday. Packages may incur delays outside our control like courier or postal backups. Once an order ships, you will receive a tracking number so you can follow along on your package’s journey! Please email us at shop@elshoppo.com with additional candle shipping questions or to ship outside the Continental United States.

FOR UNRECEIVED DELIVERIES

Please email us at shop@elshoppo.com if you do not receive your package within a reasonable period of time. El Shoppo is not responsible for packages once they have been handed over to a mail carrier for delivery to your shipping address.